GameStop in Bismarck, ND Closed now

Reviews about GameStop

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  August 08, 2019, by User One
  Online store messed up my order. Double charged me then called me a liar and told me to go to a store branch. To prove that they over charged me. So I do so. I have the assistant manager call game stop to fix the issue after spending a half hour on hold followed by twenty minutes on the phone. The assistant manger is hung up on. At which point I'm left in the store for another twenty minutes. while the store manager Bryan finishes his lunch before he decided he was ready to call the corporate store in hopes of resolving me being over charged 37 dollars as well as my games being hard copies instead of digital. But before he decided to call. Bryan also questions me incredulously saying I don't believe game stop online sells digital codes I tell him to go online now and not to assume I'm a liar along with offering up proof of the digital receipt. At this time Bryan makes the call to corporate. At which point I'm forced to wait in-store for another hour will Bryan is now being held on hold. Corporate finally answers and they finally admit that there was an error on gamestop behalf and that they will give me back the money they over charged me and honor the original deal. I make a comment that it would be nice to get a game stop membership for my patience and to encourage me to continue to conduct business with this company. At which point Bryan jokes as if he's doing me a favor by giving me what I paid for three weeks ago. I comment well atleast you (Bryan) have been compensated for the last 2 hours of your time. Mind you over the past 3 weeks I had called game stop 5 times with wait times ranging from 30 minutes to 105 minutes. Two of said calls ended up with me being hung up on. (I am not entirely certain Bryan is the name of the manger I'm going off the name that was on my reciept). It seems there is a theme in the negative comments for this store. Conclusion send the manger to customer service training. One can't expect a store to thrive without great leadership. P.s. Amazons customer service calls you back and makes an effort to retain customer loyalty.
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  May 23, 2019, by logan greeley
  Staff were helpful. I bought a pre-owned Xbox one. I've been back to the store three times since buying it. Most recently they couldn't do anything for me. Save time and headache and go buy new.